1. Right of withdrawal (return of goods)
1.1. The consumer has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the goods.
1.2. In order to exercise the right of withdrawal, the Consumer should immediately inform the Seller of his/her decision (e.g. by e-mail to sklep@akuma-inn.com or in writing to the following address: ul. Bydgoska 15, 96-300 Żyrardów).
1.3. The 14-day period is counted from the day on which the goods were delivered to the Consumer or a third party indicated by him (other than the carrier).
1.4. After submitting a return request, the Consumer has a further 14 days to return the goods to the Seller. The right of withdrawal is deemed to be exercised if the package is returned before this deadline.
1.5. The goods must be returned in an unaltered state, enabling the determination of their nature, characteristics and functioning (i.e. in the original packaging, with all tags and accessories).
1.6. The costs of returning the goods are borne by the Consumer.
2. Refund of payment
2.1. The Seller will refund all payments received from the Consumer (including delivery costs – up to the cheapest available delivery method offered by the Store) without undue delay, no later than within 14 days from the date of receipt of the declaration of withdrawal.
2.2. Refunds will be made using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another solution that does not involve additional costs for the Consumer.
3. Exchange of goods
3.1. Exchanging a product (e.g. for a different size or color) is treated as a return and the simultaneous placement of a new Order.
3.2. To exchange goods, the Consumer must:
-
submit an exchange order (by e-mail or in writing);
-
send back the returned goods within 14 days of receiving them;
-
provide new product details (code, variant, size).
3.3. The new product will be shipped to the Consumer immediately after receiving and inspecting the returned goods. The Consumer will be responsible for the shipping costs of the returned goods, while the Seller will be responsible for shipping the new product.
4. Exclusions from the right of return
4.1. Consumers may not exercise the right of withdrawal in relation to contracts the subject of which is, among others:
-
goods manufactured according to the Consumer's specifications or intended to meet his or her individual needs;
-
goods that were permanently connected to other items after delivery;
-
goods that spoil quickly or have a short shelf life;
-
sealed hygiene or health goods if the packaging has been opened after delivery.
5. Complaints (warranty for physical and legal defects)
5.1. The consumer has the right to file a complaint in the event of defects in the goods (physical or legal) in accordance with the provisions on warranty (Civil Code).
5.2. Complaints should be submitted immediately after the defect is discovered – preferably in writing or by e-mail to sklep@akuma-inn.com , specifying:
-
description of the defect,
-
the date and circumstances of its disclosure,
-
Consumer request (e.g. repair, replacement, price reduction, withdrawal from the contract).
5.3. In the event of damage to the shipment during transport, the Consumer should prepare a damage report with the carrier and attach it to the complaint.
5.4. The Seller will consider the complaint within 14 days of its receipt and inform the Consumer about the procedure for its resolution.
5.5. If the complaint is accepted, the Seller will cover the costs of returning the defective goods and/or delivering the repaired or new goods.