Terms of service
ONLINE STORE TERMS AND CONDITIONS
www.akuma-inn.com
These Terms and Conditions are effective as of July 1, 2026.
I. Definitions.
01. Store – the online store available at www.akuma-inn.com, through which the Buyer may purchase Goods available in the Store.
02. Seller – Business entity (CEiDG), Weronika Mirowska, operating under the name Akuma-Inn Weronika Mirowska, ul. Bydgoska 15, 96-300 Żyrardów, NIP: 838-184-31-29, REGON: 368423221, email address: sklep@akuma-inn.com, phone: +48 791 071 366.
03. Personal Data Controller – the entity that determines the purposes and means of data processing. The Seller is the Personal Data Controller for Buyers.
04. Online Store Terms and Conditions – these terms and conditions for the provision of electronic services, setting forth the rules for using the Store and placing Orders for Goods available in the Store.
05. Privacy Policy – a document describing the purposes and methods of personal data processing, as well as the rights of data subjects.
06. Consumer – an adult natural person with full legal capacity who makes a purchase from the Seller that is not directly related to their business or professional activity.
07. Customer – an adult natural person with legal capacity, a legal entity, or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller that is directly related to their business or professional activities.
08. Customer-Consumer – an adult natural person making a purchase from the Seller that is directly related to their business activity, provided that the purchase is not of a professional nature for that person, as determined in particular by the nature of their business activity, as disclosed pursuant to the provisions governing the Central Register and Information on Business Activity. The Customer-Consumer may, no later than at the time of concluding the contract, declare whether the contract is of a professional nature for them or not.
09. Buyer – the Customer, the Customer-Consumer, and the Consumer.
10. Order – a declaration of intent made by the Buyer aimed directly at concluding a contract with the Seller by completing and submitting the electronic purchase form available on the Store’s website, including reviewing the Online Store Terms and Conditions and accepting their content.
11. Goods – all movable items available in the Store.
12. Durability of the Goods – the ability of the Goods to retain their functions and properties during normal use.
13. Complaint – the procedure for seeking redress from the Seller in connection with the Goods’ non-conformity with the contract.
14. Warranty – a voluntary statement regarding the quality of the Goods made by the Warrantor. It specifies the Warrantor’s obligations and the Buyer’s rights in the event that the sold Goods do not possess the characteristics specified in the warranty statement. Goods covered by a warranty will be accompanied by the Warrantor’s warranty statements.
15. Guarantor – a business entity that has issued a warranty statement, e.g., the manufacturer, importer, distributor of the Goods, or the Seller.
16. Account—one of the services provided electronically in the Store by the Seller. The Buyer may voluntarily register with the Store, in particular to continue using the Store’s services, save Products to favorites, or view the history of Orders placed in the Store.
II. General Provisions
1. The prices quoted by the Seller are expressed in Polish zlotys (PLN) or euros (EUR) and are gross prices.
2. The Seller does not apply individual price adjustments based on automated decision-making.
3. The Seller is a VAT taxpayer.
4. The Seller issues VAT invoices/fiscal receipts.
5. The Buyer must notify the Seller of the desire to receive a VAT invoice at the time of placing the Order.
6. Delivery of the Goods is not limited solely to the territory of the Republic of Poland.
7. The Buyer is obligated to use the Goods offered by the Seller in a manner consistent with the laws in force in the territory of the Republic of Poland, in accordance with the provisions of these Terms and Conditions, and to refrain from providing content prohibited by generally applicable laws.
8. All Goods offered by the Seller in the Store are new.
9. The Buyer is required to familiarize themselves with the technical requirements necessary to use the Store, as set forth later in these Terms and Conditions (Technical Requirements).
III. Payment Methods.
1. The Seller offers the following payment methods:
a) traditional bank transfer to the Seller’s account no.:
ING Bank Śląski
IBAN: PL67 1050 1025 1000 0092 4748 5056
BIC SWIFT: INGBPLPW
within 3 calendar days from the date the Order is placed.
b) online payment—online prepayment via bank transfer or Visa or Mastercard through an external payment system, i.e., PayU S.A., with its registered office in Poznań (60-166 Poznań, ul. Grunwaldzka 186), entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000027438, Tax ID (NIP): 779-23-08-495, and PayPal (Europe) S.à r.l. et Cie, S.C.A. (21 Boulevard Royal, L-2449 Luxembourg).
IV. Conclusion of the Sales Agreement.
1. To make a purchase in the Store, visit the Store’s website, i.e., www.akuma-inn.com, and then select the Product by following the instructions displayed on the Store’s website.
2. To make a purchase, the Buyer must complete the following steps:
a) add the selected Product to the shopping cart,
b) fill out the order form with information such as the Buyer’s first and last name or business name,
c) provide an email address to which confirmation of the conclusion of the sales contract will be sent,
d) provide billing or invoice details if the Buyer wishes to receive an invoice, including other billing information such as a tax ID number (NIP) and the name of the entity to which the invoice or bill is to be issued,
e) select a payment method,
f) accept the Store’s Terms and Conditions,
g) confirmation of the intention to enter into the contract, including clicking the “Place Order with Obligation to Pay” button or a button with equivalent wording.
3. After the Buyer has provided all the information necessary to place the Order, an Order summary will be displayed.
4. An Order submitted by the Buyer constitutes the Buyer’s declaration of intent to enter into a sales contract with the Seller, in accordance with the provisions of these Terms and Conditions.
5. After placing the Order, the Buyer will receive a message confirming the Order, which constitutes the Seller’s declaration of intent to enter into a sales contract with the Buyer covering the Goods. The sales contract is deemed concluded upon the Buyer’s receipt of a message from Seller.
6. The Seller shall provide the Buyer with confirmation of the conclusion of the distance contract on a durable medium, specifically in the form of the Online Store Terms and Conditions saved as a PDF file, pursuant to which the contract was concluded, within a reasonable time after its conclusion, and no later than upon delivery of the goods.
V. Order Processing Time and Delivery of Goods.
1. The Seller processes Orders for Goods within 2 to 5 business days, counting from the day following the day on which the Seller receives payment.
2. Business days mean Monday through Friday, excluding public holidays.
3. The order fulfillment period does not include the delivery time for the Goods, which depends on the delivery method selected by the Buyer.
4. The delivery costs for the Goods are disclosed to the Buyer before the Buyer submits the order.
5. The delivery cost depends on the delivery method selected by the Buyer.
6. The Buyer may choose from several delivery options, including:
1. InPost Parcel Locker delivery – delivery time 1–2 days,
2. InPost courier delivery – delivery time 1–2 days,
3. DPD courier delivery – delivery time 3–7 days.
7. Delivery of the Goods is limited exclusively to the territory of the Republic of Poland.
8. If, upon receipt of the Goods, the Buyer discovers mechanical damage to the contents of the shipment, an incomplete shipment, or a discrepancy between the contents of the shipment and the subject of the Order, the Buyer is entitled to refuse the shipment and immediately notify the Seller of the situation. If possible, the Buyer may, in the event of damage, draw up a damage report in the presence of a representative of the delivery service (e.g., a courier). This will expedite the complaint process but is not necessary to pursue a claim.
VI. Withdrawal from a Distance Contract.
1. The Consumer and the Customer-Consumer have the right to withdraw from a distance contract without giving a reason and without incurring any costs, except for the costs specified later in these Terms and Conditions.
2. Exceptions to the right of withdrawal are specified later in these Terms and Conditions, under “Exceptions to the Right of Withdrawal.”
3. The deadline for withdrawing from a distance contract is 14 days, starting from the day following the day on which the Consumer or Customer-Consumer, or a third party designated by them other than the carrier, takes possession of the Goods.
4. If the contract covers multiple Goods that are delivered separately, in batches, or in parts, the time limit for withdrawing from the contract is calculated from the date the last Good, batch, or part is taken into possession; if the contract involves the regular delivery of Goods for a specified period, the time limit is calculated from the date the first Good is taken into possession.
5. The consumer or consumer-customer is liable for any reduction in the value of the Goods resulting from use of the Goods beyond what is necessary to ascertain the nature, characteristics, and functioning of the Goods.
6. In the event of withdrawal from the contract, the contract is deemed not to have been concluded.
VII. Methods for Submitting a Notice of Withdrawal from the Contract.
1. A consumer or a consumer-customer may withdraw from a distance contract by any means of electronic or traditional communication of their choice, including, in particular:
– by using the “withdraw from the contract here” button available on the Store’s website or in the online interface where the contract is concluded, as described below,
– by sending a notice of withdrawal to the Seller’s email address: sklep@akuma-inn.com or to the address of its registered office: Akuma-Inn, Bydgoska 15, 96-300 Żyrardów,
– using the model withdrawal form provided by the Seller,
– using the form constituting Annex 2 to the Act of May 30, 2014, on Consumer Rights,
– or by drafting a handwritten statement of withdrawal from the contract.
2. The online feature known as the “withdraw from the contract here” button, which allows for withdrawal from the contract, is available throughout the entire period during which the Consumer or Customer-Consumer has the right to withdraw from the contract and is clearly marked on the website with the words: “Withdraw from the contract here” or another unambiguous phrase.
3. The “Withdraw from the contract here” button, which leads to an online form for easy and quick withdrawal from the contract, is available on the Store’s website at: [insert link to the “Withdraw from the contract here” button Zwroty
4. The “Withdraw from the contract here” button allows you to submit an online notice of withdrawal and to provide or confirm the information necessary to identify the contract or order to which the withdrawal applies.
5. A Consumer or Customer-Consumer may withdraw:
– from the entire contract,
– or from part of the order.
6. After completing the online notice of withdrawal, which is accessed via the “Withdraw from the contract here” button, the Consumer or Customer-Consumer confirms their decision using the function labeled “Confirm withdrawal from the contract” or another unambiguous phrase.
7. When submitting a notice of withdrawal, the Consumer or Customer-Consumer may be required to provide or confirm the following information:
- first and last name,
- order number,
- name or code of the returned Goods/Product,
- an email address to receive confirmation,
- a bank account number or other method for the Seller to refund the cost of the Goods/Product.
8. The Seller shall immediately send the Consumer or Consumer-Customer a confirmation of receipt of the notice of withdrawal from the contract to the email address provided by the Consumer or Consumer-Customer. In the case of withdrawal via the “Withdraw from the contract here” button, the confirmation shall be sent on a durable medium, along with information regarding the content of the withdrawal and the date and time it was submitted.
VIII. Exceptions to the Right of Withdrawal.
1. Pursuant to Article 38 of the Act of May 30, 2014, on Consumer Rights, a Consumer and a Consumer-Customer are not entitled to withdraw from the contract:
a) for the provision of services, if the business has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that they would lose the right to withdraw from the contract once the business had fulfilled its obligations;
b) where the price or remuneration depends on fluctuations in the financial market over which the business has no control and which may occur before the expiration of the withdrawal period;
c) where the subject of the service is non-prefabricated goods, manufactured according to the consumer’s specifications or intended to satisfy the consumer’s individual needs;
d) in which the subject of the transaction is goods that spoil quickly or have a short shelf life;
e) in which the subject of the transaction is goods delivered in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery;
f) in which the subject matter of the transaction consists of goods that, upon delivery, due to their nature, become inseparably combined with other goods;
g) where the subject of the service consists of alcoholic beverages whose price was agreed upon at the time the sales contract was concluded, whose delivery may not occur until 30 days have elapsed, and whose value depends on market fluctuations over which the business has no control;
h) in which the consumer expressly requested that the merchant visit the consumer’s premises to perform urgent repairs or maintenance; if the merchant additionally provides services other than those requested by the consumer, or supplies goods other than the replacement parts necessary to perform the repairs or maintenance, the consumer has the right to withdraw from the contract with respect to the additional services or goods;
i) where the subject matter of the contract consists of audio or video recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
j) for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
k) concluded through a public auction;
l) the provision of services related to lodging (other than for residential purposes), the transport of goods, car rentals, food and beverage services, and services related to leisure, entertainment, sports, or cultural events, if the contract specifies the date or period of service provision;
m) the supply of digital content not recorded on a tangible medium, if the performance of the service began with the consumer’s express consent before the expiration of the withdrawal period and after the business informed the consumer of the loss of the right to withdraw from the contract.
IX. Refunds and Return of Goods Following Withdrawal from a Distance Contract.
1. The Seller shall refund the funds paid by the Consumer or Consumer-Customer within 14 days of receiving the Consumer’s or Consumer-Customer’s notice of withdrawal from the contract, using the same payment method used by the Consumer or Consumer-Customer, unless the Consumer or Consumer-Customer agrees to a different method of refund.
2. The Seller may withhold the refund of funds received from the Consumer or Consumer-Client until the Seller receives the Goods from the Consumer or Consumer-Client or until the Consumer or Consumer-Client provides proof of the return of the Goods.
3. The Consumer or Customer-Consumer should return the Goods immediately, but no later than within 14 days from the date of withdrawal from the contract.
4. Returns of the Goods should be sent to the Seller’s registered office address.
X. Reimbursement of Delivery Costs Upon Withdrawal from a Distance Contract.
1. The Consumer or Customer-Consumer shall not bear the cost of the return, except for the standard costs of returning the Goods to the Seller.
2. The standard return costs borne by the Consumer or Customer-Consumer include, in particular, the cost of packaging for shipment and the fees for sending the package to the Seller’s address.
3. The Seller shall reimburse the Consumer or Customer-Consumer for the cost of delivery of the Goods, calculated based on the cheapest standard delivery method available in the Seller’s offer.
4. The Seller shall not be obligated to refund the cost of delivering the Goods to the Consumer or Customer-Consumer if:
a) The Seller delivered the Goods free of charge,
b) The Consumer or Customer-Consumer returns only part of the ordered Goods, and the delivery costs were calculated based on the total Order rather than per item.
XI. Consumer Rights in the Event of Nonconformity of the Goods with the Contract.
1. The Seller undertakes to deliver Goods that conform to the contract.
2. The Goods conform to the contract, in particular, if:
a) their description, type, quantity, quality, completeness, and functionality conform to the contract;
b) they are fit for the purposes for which goods of this type are ordinarily used, taking into account applicable laws, technical standards, or best practices;
c) they are available in such quantity and possess such characteristics, including durability and safety, as are typical for goods of this type.
3. In the event of non-conformity of the Goods with the contract within 2 years from the date of delivery of the Goods to the Consumer and the Consumer-Customer, the Consumer and the Consumer-Customer have the right to demand replacement or repair of the Goods, and if it is impossible or the Seller refuses to bring the Goods into conformity with the contract in this manner, to demand a price reduction or to withdraw from the contract of sale of the Goods.
4. Complaints may be submitted in any form. For evidentiary purposes, the Seller recommends that complaints regarding the Goods be sent in writing or via email to the Seller’s email address.
5. Each complaint must include at least the following:
a) first and last name, address, ZIP code,
b) name of the purchased Goods,
c) description of the complaint,
d) date on which the nonconformity of the Goods with the contract became apparent,
e) proof of purchase from the Seller (depending on the circumstances, you may provide one of the following: proof of purchase, order number, payment confirmation, email confirming the Seller’s acceptance of the Order, etc.)
6. The Seller will review the complaint promptly, no later than 14 days from the date of receipt, by sending a response to the address provided by the Consumer or Customer-Consumer, including an email address, allowing them to review the Seller’s position.
7. The Seller shall reimburse the Consumer or Customer-Consumer for the cost of returning the Goods subject to the complaint immediately after resolving the complaint regarding non-conformity with the contract.
8. The Seller is liable for any lack of conformity of the goods with the contract that existed at the time of delivery and was discovered within two years from that time, unless the shelf life of the goods, as specified by the business, its legal predecessors, or persons acting on their behalf, is longer.
9. It is presumed that any lack of conformity of the goods with the contract that becomes apparent within two years of delivery existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity with the contract.
10. The Seller shall repair or replace the goods within a reasonable time from the moment the Seller is notified by the Consumer or Consumer-Customer of the lack of conformity with the contract, and without undue inconvenience to the Consumer or Consumer-Customer, taking into account the specific nature of the goods and the purpose for which they were purchased.
11. The costs of repair or replacement, including, in particular, the costs of postage, shipping, labor, and materials, shall be borne by the Seller.
12. The Consumer or Consumer-Customer shall make the goods subject to repair or replacement available to the Seller if the Seller so requests.
13. If repair or replacement is impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
14. In assessing whether the costs to the Seller are excessive, all circumstances of the case shall be taken into account, in particular the significance of the goods’ non-conformity with the contract, the value of goods that conform to the contract, and the excessive inconvenience to the Consumer or Consumer-Customer resulting from a change in the method of bringing the goods into conformity with the contract.
15. The Seller is not liable for a lack of conformity of the Goods with the contract if the Seller has expressly informed the Consumer or the Customer-Consumer that a particular characteristic of the Goods deviates from the requirements of conformity with the contract, and the Consumer-Customer or Consumer, no later than at the time of concluding the contract, expressly and separately accepted the absence of a specific characteristic of the Goods, in particular by clicking the appropriate box confirming acceptance on the Order form or by sending an email to the Seller confirming such acceptance.
16. If the goods do not conform to the contract, the Consumer or Customer-Consumer may request a price reduction or withdraw from the contract if:
a) the Seller has refused to bring the goods into conformity with the contract due to impossibility or excessive costs,
b) the Seller has failed to bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer,
c) the lack of conformity of the goods with the contract persists, even though the Seller has attempted to bring the goods into conformity with the contract;
d) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior repair or replacement, or it is clear from the seller’s statement or the circumstances that the seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
17. The Seller shall refund to the Consumer or Consumer-Customer any amounts due as a result of the exercise of the right to a price reduction without delay, no later than 14 days from the date of receipt of the consumer’s notice of price reduction.
18. A Consumer or Consumer-Customer may not withdraw from the contract if the lack of conformity of the goods with the contract is minor.
19. If the lack of conformity with the contract concerns only certain goods delivered under the contract, the consumer may withdraw from the contract only with respect to those goods, as well as with respect to other goods purchased by the consumer together with the goods that do not conform to the contract, if the consumer cannot reasonably be expected to agree to retain only the goods that conform to the contract.
20. In the event of withdrawal from the contract, the Consumer or Consumer-Customer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall refund the price to the Consumer or Consumer-Customer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
21. The Seller shall refund the price using the same payment method used by the Consumer or Consumer-Client, unless the Consumer or Consumer-Client has expressly agreed to a different method of refund that does not entail any costs for them.
XII. Warranty
1. Certain Goods may be covered by a warranty provided by the Warrantor (the manufacturer or distributor of the Goods).
2. If a particular Good is covered by a warranty, a warranty document is included with it by the manufacturer or distributor.
3. The warranty period and the scope of the Warrantor’s liability are specified in the warranty statement and in the description of the Goods or Product.
4. The rights granted under the warranty are independent of the rights arising from the Goods’ nonconformity with the Agreement.
XIII. Protection of Personal Data
1. The Seller is the controller of the personal data provided when using the Store.
2. The Buyer’s personal data is processed for the purpose of concluding and performing the sales contract, including the delivery of the Product, pursuant to Article 6(1)(b) of the GDPR. Providing personal data for this purpose is necessary.
3. The purposes and scope of data processing, the entities to which the data will be disclosed, and the rights of data subjects are described in the Privacy Policy (GDPR) available on the website Polityka prywatności
XIV. Technical Requirements Necessary to Use the Store, Products, and Services
1. To use the Store, the Buyer must have:
a) a device with Internet access (computer, tablet, phone);
b) a properly configured web browser that supports cookies—Microsoft Edge, Opera, Mozilla Firefox, Safari, Google Chrome (recommended: Mozilla Firefox version 24.0 or higher, Opera version 10 or higher, Google Chrome version 28.0 or higher)—which supports cookies and JavaScript scripts. Other versions of web browsers may be used provided they are fully compatible with the versions listed above.
c) an active and properly configured email account that allows the Buyer to receive emails.
2. To ensure safe use of the Store, it is recommended that the device used by the Buyer have, in particular:
a) an up-to-date antivirus program,
b) an effective firewall,
c) all available security-related updates for the operating system and web browser installed,
d) cookies and JavaScript enabled in the web browser,
e) software capable of reading PDF files.
3. The Buyer is obligated to use the Goods offered by the Seller in a manner consistent with the laws in force in the Republic of Poland and the provisions of the Online Store Terms and Conditions, and to refrain from transmitting content prohibited by generally applicable laws.
4. The Seller is not liable for the Buyer’s failure to comply with the technical requirements set forth above that are necessary for the Buyer to interact with the information and communication technology system used by the Seller. This applies in particular to cases where the Buyer has incorrectly configured or failed to configure their email account at all, and as a result, emails from the Buyer to the Seller or from the Seller to the Buyer are not being delivered.
XV. Registration in the Store and Creating an Account
1. The Buyer may register in the Store while placing an Order.
2. Creating an Account is voluntary.
3. An Account allows you to view your Order history, save products to your favorites, and speeds up future Order placement by automatically filling in your information on the Order form.
4. When registering an Account, you provide your identification and address information, as well as your email address, and create your own password.
5. The Buyer is obligated not to disclose their Store Account login credentials to third parties.
6. A registered Buyer may terminate the contract for the provision of electronic services by deleting their Account themselves—either by submitting a request to delete it or by requesting that the Seller delete the Account, in which case, if a request to delete the Account is submitted to the Seller, the contract is terminated after a 7-day notice period has elapsed.
7. If the Seller wishes to terminate the contract for the provision of electronic services regarding the Account, the Seller shall notify the Buyer at the email address provided by the Buyer during registration, no later than 14 days before the planned date of deletion of the Buyer’s Account.
XVII. Contact Form
1. The Seller allows the Buyer to send an inquiry to the Seller using a dedicated form on the Store’s website.
2. The Buyer’s use of the Form is voluntary.
3. In addition to the form, the Seller also provides the Buyer with a phone number and email address on the Store’s website, through which the Buyer can effectively contact the Seller.
4. The purposes and scope of data processing, the entities to which the data will be transferred, and the rights of data subjects are described in the Privacy Policy.
XVIII. Economic Rights of Authors
1. The purchase of Goods does not transfer to the Buyer any economic or moral rights of authorship with respect to such Goods.
2. Exclusive rights to the content made available through the Store, in particular copyrights to photographs, names, and trademarks of the Store—including the graphic elements comprising them, software, and database rights—are protected by law and belong to the Seller or third parties with whom the Seller has entered into relevant agreements.
3. It is prohibited to copy or otherwise use any elements of the Store without the Seller’s consent.
4. In the event of an infringement of the economic copyrights to the Store’s photographs, names, and trademarks—including the graphic elements, software, and database rights comprising them—the person who committed the infringement (including the Buyer) shall be liable in accordance with the provisions of copyright law or intellectual property law.
XIX. Final Provisions
1. In matters not covered by these Online Store Terms and Conditions, the relevant generally applicable provisions of Polish law, as well as applicable EU law, shall apply in particular.
2. The place of performance is, in particular, the designated location to which the Seller is obligated, in accordance with the contract, to ship the Goods to the Buyer.
3. The Consumer has the right to refer a dispute to an entity authorized to resolve consumer disputes out of court in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (Journal of Laws 2016. 1823 of November 9, 2016), without prejudice to the right to bring an action before a court of general jurisdiction.
4. Buyers may access the Online Store Terms and Conditions free of charge at any time on the Store’s website and print a copy.
5. These Online Store Terms and Conditions take effect on the date of their publication on the Seller’s website.
6. The Seller shall notify Buyers of any planned changes to the Terms and Conditions via email by sending the text of the amended Terms and Conditions at least 14 days before they take effect to the Buyers’ email addresses on file, and shall also post a relevant notice on the Store’s website well in advance.